Seward Trunk FAQs:
How long has Seward Trunk been in business?
Seward Trunk has been continually manufacturing trunks in Petersburg, Virginia since 1878.
Where are the footlockers and trunks manufactured?
The products are manufactured in Petersburg, Virginia.
Are the products 100% made in the United States?
Our trunks and footlockers are built in the United States. They contain both domestic and foreign parts. Some of our footlockers are certified Berry compliant.
What kind of wood are the trunks made with?
Some trunks are made using solid wood boards and others are made using medium-density fiberboard (MDF). MDF is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibers, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. It is made up of separated fibers, but can be used as a building material similar in application to plywood. It is stronger and denser than plywood and particle board. Some varieties are less than expensive than many natural woods, so this allows for a more affordable product for our customers.
Are Seward Trunk products in compliance with federal product safety laws?
Yes, Seward Trunk products are in full compliance with all federal laws for produ
There is a sticker on the trunk I purchased. What does it mean?
The California Air Resources Board (“CARB”) requires all finished goods manufactured with composite wood to be labeled. All Seward Trunks are Phase 2 CARB compliant. For more information, please visit CARB’s website at: https://ww2.arb.ca.gov/.
There is a warning statement on the product hangtag attached to the trunk I purchased. What does it mean?
Proposition 65, otherwise known as “The Safe Drinking Water and Toxic Enforcement Act of 1986” is a California law that requires the State of California to keep a list of chemicals that it has identified may cause cancer or other reproductive harm. This warning label must appear on products sold in California if they contain chemicals on the Proposition 65 list. There are many commonly used items that fall under the State of California’s Prop 65 mandates. All Mercury Luggage and Seward Trunk products are made from materials that comply with federal safety laws, however, as there are many chemicals used throughout the manufacturing processes, our products may contain a trace amount of one or more of the 850+ chemicals on the California Proposition 65 warning list.
Can this product be used as a Toy Chest?
No. The sticker inside every locker contains a warning that states it is not intended or suitable to be used as a toy chest.
Can I sit on my trunk?
Sitting on your trunk occasionally shouldn’t hurt the trunk, especially if the trunk is full, however the it is not intended to be used regularly as a piece of furniture.
I am having a problem opening the locking hasp. What do I need to do?
Above the slot where the key goes in, there is a black plastic button. The button has to be pushed down and pulled back at the same time to open (see blue arrow).
Can the product be locked?
Most of our lockers use a locking hasp and push button mechanism and come with 2 standard keys. A consumer supplied padlock can also be used to secure the trunk.
Can these trunks be used for airline travel?
No, it is not recommended that these trunks be used as checked luggage while traveling by airplane.
Are the trunks waterproof?
No, they are constructed using a tongue and groove design that makes them dust and moisture resistant, but not waterproof.
Are your trunks fireproof?
No, our trunks are not fireproof.
Do your trunks have a warranty?
Yes, our trunks come with a manufacturer’s limited 1-year warranty from the date of purchase. Seward trunk offers a limited warranty against any manufacturer’s defects for one year from the time of purchase. If a product fails within one year because of a manufacturing defect, we will repair the product without charge or replace it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear.
Where can I buy a Seward Trunk?
Retail stores (not all locations carry our products, so call for local availability):
- Bed Bath & Beyond
- The Container Store
Customer Service Contact Information
How can I track the status of my order?
If you have already received an invoice for your order, your tracking number will be located at the very bottom of your invoice. If you did not received your invoice by e-mail or fax, please contact Customer Service so they may assist.
When will my order ship?
Our standard lead time is 3-5 business days from the day the order is processed as long as the items are in stock.
Do you charge sales tax?
Yes, we charge sales tax in the following states: FL, IL, TX, VA, WA, WI.
Can my order ship to a PO Box?
No, a physical street address must be provided for your order to ship.
Do you ship internationally?
In order to ship internationally, you must provide us with a carrier account number to ship against. (FedEx, UPS, DHL, etc.)
Am I able to cancel an order that I have placed?
Yes, if the order hasn’t already shipped. This request must be in writing. Please e-mail request to email@example.com or fax to 904-482-0099.